Privacy Policy

Ember is the customer-facing brand operated under the Ember Apparel trading name (“Ember,” “we,” “us”). This page explains what information we collect when you visit or shop with us, how we use it, who we share it with, and the choices you have.

Information we collect

When you place an order, join our newsletter, or contact support, we may collect details such as your name, email address, shipping address, order contents, and order history. Payment card details are collected and processed directly by our payment providers at checkout and are not stored on Ember’s own servers.

When you browse the site, we and our service providers may automatically collect technical information such as your IP address, device and browser type, pages viewed, and referring pages.

Cookies and analytics

We use cookies and similar technologies to operate the store, remember your cart, and understand how the site is used. This includes Google Tag Manager and the Google analytics/measurement tools loaded through it. These tools may set cookies and collect usage data as described in Google’s Privacy Policy. You can control or block cookies through your browser settings.

How we use information

We use your information to fulfill and deliver orders, provide customer support, send transactional updates, prevent fraud, operate and improve the site, and — with your consent — send product news and offers. We do not sell your personal information.

Who we share information with

We share information only with service providers who help us run the store, including our ecommerce platform (Shopify), payment providers, and shipping and production partners who fulfill and deliver your order. These providers process data on our behalf and are not permitted to use it for their own purposes. We may also disclose information where required by law.

Data retention

We keep personal information for as long as needed to fulfill orders, provide support, and meet our legal, tax, and accounting obligations, after which it is deleted or anonymised.

Your rights

Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, contact us using the details below and we will respond in line with applicable law.

International transfers

Because our service providers and production partners operate in multiple regions, your information may be processed in countries other than your own. Where this happens, we take steps to ensure your information remains protected.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with an updated revision.

Contact

Questions about this policy, or requests regarding your personal information, can be sent to support@emberapparel.net or via our contact page.