Frequently Asked Questions
Where do you ship from?
Orders are fulfilled through our production partners, with facilities in multiple regions. Your order is routed to the closest available location.
How long will my order take?
Orders are made to order and typically processed within 2–5 business days before shipping. Delivery windows vary by region — see our Shipping policy for current estimates. Shipping costs are calculated at checkout.
Can I change or cancel my order?
Because orders go into production quickly, changes or cancellations are only possible within a short window after purchase. Contact us as soon as possible.
Why did my items arrive separately?
Some items are produced in different facilities, so they may ship in separate packages.
Do you offer returns or exchanges?
We accept returns or replacements for:
- Damaged items
- Incorrect items
We do not accept returns for:
- Change of mind
- Incorrect sizing
See our Returns & Refunds policy for full details.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with photos and your order number. We'll sort it quickly.
How do I contact you?
Email us at support@emberapparel.net.
You can also DM us on Instagram at @emberapparelcompany.
We aim to respond within 1–2 business days.